Shipping policy
Last updated: May 2026
At Allerose, we do our best to get your order to you as quickly and smoothly as possible.
Free shipping
We offer free shipping on all orders to the United Kingdom. No minimum order amount is required.
Where we ship
We ship to addresses within England, Scotland, Wales and Northern Ireland. We do not ship to BFPO addresses.
Order processing
All orders are processed within 1 to 3 business days. Orders placed before 18:00 Monday through Saturday will begin processing the same business day. Orders placed after 18:00 or on Sunday will begin processing the next available business day.
Delivery time
Once your order has been shipped, delivery typically takes 4 to 7 business days. In most cases, you can expect to receive your order within 5 to 10 business days from the date you placed your order.
Handling time: 1 to 3 business days
Delivery time: 4 to 7 business days
Total estimated time: 5 to 10 business days
Delivery timeframes are estimates only. We are not liable for delays caused by third parties, weather conditions or other circumstances beyond our control.
Order tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your order at any time through our tracking page.
Damaged or lost package
Check your order carefully when it arrives. If you receive a damaged package or believe your order has been lost in transit, contact us at info@allerose.com within 30 days of the expected delivery date.
Incorrect address
Make sure your shipping address is correct at checkout. If you notice a mistake, contact us immediately at info@allerose.com. We are not responsible for orders shipped to an incorrect address provided by the customer.
Cancellations
If you want to cancel your order, contact us as soon as possible at info@allerose.com. We cannot guarantee cancellation once an order has been submitted for processing. If your order has already shipped, our Return & Refund Policy applies.
Have any questions?
Send us an email at info@allerose.com and we will respond within 24 hours.
Business Information:
Company Name: Jaap Molenaar Dienstverlening
Company Address: De Fruittuin 10, 1606 CX Venhuizen, The Netherlands
Company Number: 87854619
Contact Information:
Email: info@allerose.com
Phone: +44 7882 754037
Business Hours:
Monday – Friday: 9:00 – 17:00
Saturday – Sunday: 9:00 – 15:00
Response Time: We aim to respond to all emails within 24 hours